FAQ's

If you've got a question, hopefully this page will answer it...

Not sure what a Brite-Mat product is, how you order, or how quickly you can get them?

 

All you've ever wanted to know about Brite-Mats will hopefully be answered within this page of frequently asked questions.

 

What is a Brite-Mat Product?

The ‘Brite’ brand is a range of products which utilise special patented technology, alongside an in-mould labelling technique, to create long lasting promotional products with brilliant photo reproduction capabilities. The Brite-Mat range is made from up to 99.5% recycled materials, which is all manufactured in the UK at a nil-to-landfill factory. 

 

Our Brite-Mat Products, being UK made, are not shipped halfway around the world! Using digital printing technology allows for a full coloured design to be replicated on the products without extortionate decoration fees. Our Brite-Mat range are optimised for both Optical & Mechanical Mice, which creates much more accutate tracking with all types of mouse. They are durable and hard wearing, meaning they will serve as a long life promotional gift. They put your message on your customer's desk, next to their computer where buying decisions are made. Daily repeat exposure of your brand helps to cement your comapny in your client's memory.

 

The Brite-Mat range is reknowned for high quality promotional coasters and personalised mouse mats.

 

Do you sell normal mouse mats and coasters?

The Brite-Mat Mouse Mat site only features Brite products. We do however provide traditional coasters and mouse mats, alongside many other promotional items, at BusinessGiftUK. Call our experienced sales team on 01772 429111 and we will be happy to help.

 

Do I have to order online?

No, you can call our knowledgeable business gift team on 01772 429111 or use our Contact Us page to request more information. Please note paying by telephone negates the offer for free carriage in mainland UK.

 

Is there a limit to what can be printed on a Brite-Mat?

With our custom mousemats, we can achieve an edge to edge full colour digital print. As long as it fits in the print area anything can be reproduced as a spot colour, Litho or CMYK digital print. 

 

Is there a minimum order quantity for Brite-Mats?

The minimum order for Brite-Mats Mouse Mat is 100 and for our promotional Brite-Mat Coasters, the minimum order is 250. Given all the work that goes into the setup of the printing and assembly, it isn't financially cost-effective to produce them in smaller print runs. 

 

Do you only deliver to the UK?

We deliver free to most areas of the UK mainland and we export these UK manufactured products as well. A list of export countries and off-shore carriage prices is available at the checkout. Please also see our Shipping and Payment page.

If you are unsure about carriage to your area or country, please contact us and we will be pleased to advise you. Tel: 0044 1772 429111.

 

What do you charge for delivery?

Postage and carriage is free to one UK mainland address. UK mainland covers England, Scotland and Wales but not Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and Scottish Islands. 

Please contact us if you’re not sure where you fit in. Anywhere outside our ‘free carriage’ area will be charged the lowest possible rate to ensure that the order is as cost-effective for you as possible. Export is also available and many popular Countries can be added at the Checkout. If your Country is not listed, please Contact Us, with your full delivery address, for an export carriage quotation.

 

Why do you advertise prices as 'ex VAT' until you get to the Checkout?

The vast majority of our clients come from the trade, so it is industry standard practice to initially quote without VAT, for business to business transactions. Most companies are able to claim their VAT back if they're registered in the UK or in the EEC. We promote the "ex. VAT" figure, but make it clear in the price matrix that VAT is extra for those who will also be incurring this cost. We cannot sell goods without charging VAT unless you have an exemption, e.g. an EU VAT number or exports outside the EEC.

 

Can we pay by credit or debit card over the telephone?

YES we accept credit cards and debit cards by telephone. Please order online for the best prices, free delivery* and speed of service. We have limited capacity to take telephone orders, therefore if you wish to pay by phone, free carriage will not be offered.

 *Free delivery to the area defined by our carriers on the map at our checkout. 

 

Are my credit card details safe?

Brite-MatMouseMat.co.uk has full merchant status for secure credit card transactions over the telephone and via the internet (Telephone Order Line 01772 429111). For our online payments we use SagePay and PayPal. SagePay are one of the most respected on-line credit card clearing companies in the world, and employ state of the art security measures. BlankKeyrings.co.uk does not store your credit card details at any time. Both SagePay and PayPal are authorised and regulated in the UK by the FSA. 

 

Which payment card types do you accept?

We accept the following credit cards online: Mastercard, Visa, Visa Debit, Debit Mastercard 

We accept the following credit cards by phone (*£6 +VAT per carton carriage applies to orders placed and administrated over the phone): Mastercard, Visa, Visa Debit (NB Delivery to card holder's address only).

 

Do you charge extra for payment by card?

We do not charge extra for payment by card.

 

How quickly can you deliver?

If you have a deadline, please tell us as soon as you first order or enquire. Our standard quotes are based around a turnaround of 10 working days from the day you approve the proof. However, we do regularly shave a couple of days off those times. It is sometimes possible to 'jump the queue' by several days if you're willing to pay the Express Handling fee that our factory requires.

 

What is your privacy policy?

Any information submitted to ourselves through this website WILL NOT BE SHARED with any other commercial partners, other than that necessary for the fulfillment of any order placed with us. We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us, either by ordering, completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.

Brite-MatMouseMat.co.uk is owned and run by Ad-Options Ltd. This service is business to business and we only retain and use personal data for customers and registered subscribers, to complete normal trading to fulfill the contracts between us. You can read our full Privacy Policy.

 

Brite-Mat Mouse Mat Product Description

Our Brite-Mat Mouse are UK manufactured and made from 100% recycled plastics, plus recycled paper image and special lamination.

Our Mousemats are optimised for both Optical & Mechanical Mice, which creates perfect tracking with all types of mouse. 

These printed mouse mats have stunning colour reproduction, using Pantone spot colours on a 240 x 190 mm print area or 200mm diameter. 

These mouse mats are a long life promotion, due to it being a tough, wipe clean, solid mat.

 

How do you clean a mousemat?

The Brite-Mat range of personalised mouse mats and promotional coasters are designed to be wiped clean on both sides with a clean damp cloth. Care should be taken to avoid contact with cleaning chemicals and please avoid immersion in water.

 

Are mousemats still used?

The simple answer is yes! Mouse mats were originally designed to provide a textured surface that the rubber ball on older mice could grip on to. We may not use rubber-ball mouse anymore, but similar principles still apply. Modern laser optical mice need a textured surface to detect movement and track accurately. Our printed mouse mats have been specially designed to offer the best possible mouse control. This is perfect for anyone doing detailed design work, graphics or with the need to click in small boxes or radio buttons.

 

How long do personalised mousemats last?

As with all of our products in the custom mouse mats range, Brite-Mat mouse pads are rigid, durable and well-constructed. They can last for many years with careful use! 

 

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